Frighthouse Station
TERMS AND CONDITIONS

Our goal is for a safe and fair experience for all our guests.
Please review these important terms and conditions before purchasing tickets.

BANK STATEMENT
If you pay by credit/debit card, the transaction will appear on your bank statement as either "Frighthouse" or "Valour Designs".

COST & FEES
Total price will include 1) the base ticket price, 2) a 5% Tacoma Special Event tax, and 3) a processing fee generated by TicketSpice.

REFUND POLICY
There are NO refunds unless you buy the purchase protection option before checkout. Be sure to read the terms in advance.

CHANGING TICKET RESERVATIONS

How to Change:
Review the instructions provided with your receipt. Creating a free account with TicketSpice is required. Changes to the day and/or hour of your reservation can only be completed via the TicketSpice portal. Frighthouse Station cannot answer requests regarding reservation changes.

Limitations:
Changing to a different time or day is possible only if tickets are available for the requested time and day. A fee may apply. There are no refunds if no other times or days are available.

Price Changes:
If you move your reservation to a higher-priced weekend, you will be charged based on the difference. If you change to a lower-priced night, there is no refund for the difference.

TIMED TICKETING

What It Means:
Arrive during the hour scheduled on your ticket and wait in the designated line. For most nights, you’ll enter within that hour. (For example, tickets for 7:00 pm can arrive and get in line between 7:00 and 7:59 pm.) We scan your ticket to confirm your correct hour.

Late Arrival:
No guaranteed admission if you show up late, and there are no refunds for missing your reservation window unless you added purchase protection.

Delays Due to Parking:
No refunds for a lack of parking. Plan time to arrive, park, and wait in line with a properly-scanned ticket. We are located close to the Tacoma Dome, so check its schedule for events that may impact parking.

GUEST BEHAVIOR
If someone in your group is removed from the show due to poor behavior, the entire group leaves with them – with no refund.

Reasons to be Removed From the Event Include:

Harassment:
Touching, harassing and/or making sexually explicit comments / behavior to other guests, actors, and staff. Some of our actors are minors.

Weapons:
Weapons of any kind (real or simulated) are prohibited.

Drugs & Alcohol:
This means intoxication or substance impairment that results in irresponsible behavior both inside and in line.

Smoking and Vaping:
Both in line and inside.

Flash Photography:
This is a safety hazard! This includes photographing or video recording that disrupts a guest’s experience or interferes with our actors or staff.

Unsafe Behavior:
Running, pushing, shoving, going into "Staff Only" locations, and blocking exits.

Violence:
This includes verbal and physical assaults inside or outside the event.

Adult Language:
Intentional profanity, especially directed at cast members, is prohibited.

Line Breaking:
This includes leaving/re-entering a line, place-holding, or other unfair line behavior.

Theft and Vandalism:
This includes touching, taking, or moving sets and/or props.

Refusing Directions:
If you refuse to follow verbal or printed instructions or cooperate with staff, actors, or security, there are no second chances. Behave yourself!

AGE-APPROPRIATE CONTENT
We recommend ages 12 and older. There are no refunds if a member of your group asks to leave early.

Our show is considered “PG-13” and contains scenes of simulated violence, some gore, darkness, close spaces, unexpected startles, jump scares, brief invasions of your personal space, loud noises, flashing and strobing lights, blasts of air or water, and simulated fog and mist.

SAFETY PLEDGE AND LIABILITY WAIVER
Frighthouse Station has implemented rules to keep guests safe, but they cannot prevent all risks associated with your attendance.

(1) ACCEPTANCE OF RISK

By attending Frighthouse Station, you knowingly confirm that you:

• Assume all risks associated with attendance.
• Will follow all instructions by staff and will not act in a way that puts other guests at risk.
• Have read, understand, and will follow both the Rules and Terms and Conditions provided.
• Waive your rights concerning liability for injury, as outlined below.

Risks:
You and other guests will be participating in an immersive theatrical experience, involving interactions with actors in costume, movement through a dimly-lit venue with obstacles and other persons moving around. These interactions may result in loss or damage to personal property, disorientation, or emotional distress.

Accidental Contact:
There may be instances of incidental contact with fellow attendees, actors, and/or physical set pieces within the experience.

Allergy & Sensitivity Risks:
The event uses special effects like fog, loud noises, strobe lights and sound effects that may be intense for younger audiences. Please reconsider if you or another in your group have sensitivities and/or allergies to sound, light, or smoke.

Triggering Risk:
The haunted attraction has parts that could be scary or intense for audiences with PTSD or phobias (such as involving tight spaces, clowns, or spiders). It may not always be possible to quickly remove yourself in case you experience anxiety.

Security Discretion:
If anyone in your group is unusually disruptive or appears to pose a risk before entering (such as under the influence of alcohol), security and/or management reserve the right to refuse entry without refund.

If anyone in your group causes security to be called (see Guest Behavior above) while inside the show, security and/or management reserve the right to follow, escort, or remove the entire group from the premises without refund.

(2) SAFETY PLEDGE

To keep the haunted attraction safe for you and other guests, you pledge:

• To be responsible for your safety and actions both in line and inside the event.
• Follow the Rules and Terms & Conditions posted here and elsewhere.
• Diligently follow the instructions of the staff.

If you fail to follow these steps, you and your entire group may be asked to leave the event early with no refunds.

(3) DISCLAIMERS

By participating in this haunted attraction, you accept all risks associated with your participation, and waive your rights to bring a lawsuit against any Frighthouse Station staff, Valour Designs, LLC, and the owners and operators of Freighthouse Square for any actions or omissions that are not caused by their negligence.

This means that, as permitted under applicable law as a matter of public policy, except where the haunted attraction organizers acted with gross negligence, recklessness, or intentional wrongful acts, you cannot bring a lawsuit against them if you suffer any injuries or losses, your property is damaged or destroyed.

CHOICE OF LAW:
The law of the State of Washington will apply to this document.

CONGRATULATIONS!
If you read all the way to this point, you deserve both our thanks and respect.